Concentrix is a global technological company for business services maintenance, specializing in customer engagement, aiming to improve business results. It has offices in over 40 countries across 6 continents.
Upon opening a new office in Sofia, it turns out one of the departments, taking up an entire floor of the office building, has problems with high levels of noise, caused by the personnel's conversations over the phone. Although there had been provisions, such as desk partition screens, an acoustic ceiling and felt carpeting, the problem is still unsolved and employees complain of lack of concentration and headaches.
Because of the specifics of noise intensity, related to the irregular shape of the room, the duration, and the volume of sources (phone calls), there was no solution that could be subjectively evaluated. Hence, the managers at Concentrix commissioned an acoustic report that had to analyze the problem and suggest potential solutions.